Part-Time Front Desk: Guest Experience Specialist

Prospera Management Inc.; Anaheim (CA); On-site; USD 26,000 - 28,000; Part time

Job summary

Hampton Inn & Suites Anaheim is seeking a part-time Front Desk Agent with open availability to deliver outstanding guest service. You will manage check-ins/outs, reservations, and guest inquiries while upholding our welcoming standard.

Strong multitasking and communication are essential, with flexibility to work weekends and holidays; previous hospitality experience a plus. The role requires accurate handling of payments, liaison with departments, and maintaining a professional appearance and

Qualifications

• Minimum 1 year of progressive experience in a customer service role.
• Minimum age requirement of 18 years.
• Proficiency in multitasking and strong communication skills.

Responsibilities

• Greet guests upon arrival with a friendly, professional welcome.
• Handle guest check-ins and check-outs and enter information into the system.
• Manage reservations, changes, and cancellations; note guest preferences.
• Allocate rooms based on preferences and availability for a smooth check-in.
• Provide information about hotel services and local attractions to guests.
• Address inquiries and resolve complaints promptly to ensure guest satisfaction.

Skills

Customer service

Multitasking

Communication

Hospitality mindset

Tools

Word

Excel

Outlook

Hotel PMS software

Job description

Hampton Inn & Suites Anaheim is seeking a part-time Front Desk Agent with open availability to deliver outstanding guest service. You will manage check-ins/outs, reservations, and guest inquiries while upholding our welcoming standard.

Strong multitasking and communication are essential, with flexibility to work weekends and holidays; previous hospitality experience a plus. The role requires accurate handling of payments, liaison with departments, and maintaining a professional appearance and