Guest Experience Agent - Flexible Schedule & Growth

HIC; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Paid time off

Competitive compensation

Job summary

HIC is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests in Los Angeles, CA. You will assist guests with check-in/check-out, issue room keys, and coordinate with housekeeping to maintain room readiness.

Responsibilities include taking reservations, answering questions by phone/email/in-person, building rapport with guests, describing room features, and ensuring health and quality standards are met.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and ability to use reservation/POS systems.
• Customer-focused problem solving.
• Ability to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

English proficiency

Hospitality standards

Computer literacy

Customer service

Lift 30 pounds

Tools

Reservation systems

POS/payment software

Job description

HIC is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests in Los Angeles, CA. You will assist guests with check-in/check-out, issue room keys, and coordinate with housekeeping to maintain room readiness.

Responsibilities include taking reservations, answering questions by phone/email/in-person, building rapport with guests, describing room features, and ensuring health and quality standards are met.