Guest Experience Specialist - Front Desk

Dixie Hollywood; Los Angeles (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Dixie Hollywood in Los Angeles, CA seeks a Hotel Front Desk Agent to welcome guests, check them in and out, and manage reservations. You will address guest inquiries, process payments, and maintain accurate room and guest records with a focus on accuracy and hospitality.

Ideal candidates will demonstrate strong communication, organization, and rapport-building skills to ensure seamless service and positive guest experiences throughout their stay.

Qualifications

• Previous experience in customer service, front desk service, or other related fields.
• Ability to build rapport with guests.
• Strong organizational skills.
• Excellent written and verbal communication skills.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Skills

customer service

front desk

communication

organization

Job description

Dixie Hollywood in Los Angeles, CA seeks a Hotel Front Desk Agent to welcome guests, check them in and out, and manage reservations. You will address guest inquiries, process payments, and maintain accurate room and guest records with a focus on accuracy and hospitality.

Ideal candidates will demonstrate strong communication, organization, and rapport-building skills to ensure seamless service and positive guest experiences throughout their stay.