Guest Experience Front Desk Agent

Ensemble; Pasadena, Northern (CA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Ensemble in Pasadena is seeking a Hotel Front Desk Agent to greet guests, process registrations, and manage inquiries with professionalism.

You will handle check-ins/outs, answer calls, and inform guests about amenities, while resolving issues and communicating effectively to ensure a superior guest experience. The role requires teamwork, reliability, and the ability to stay calm under pressure.

Qualifications

• Experience in guest-facing roles or hospitality preferred.
• Strong verbal and written communication skills.
• Ability to handle guest requests with professionalism and courtesy.

Responsibilities

• Check in customers using computer systems and provide directions to rooms.
• Answer phones and transfer calls appropriately.
• Inform guests of on-site amenities and services.
• Resolve guest complaints calmly and efficiently.
• Coordinate with maintenance to address room issues.
• Invoice guests for their stay and services used.
• Communicate with guests to understand needs and provide excellent service.

Skills

Customer service

Communication

Problem solving

Job description

Ensemble in Pasadena is seeking a Hotel Front Desk Agent to greet guests, process registrations, and manage inquiries with professionalism.

You will handle check-ins/outs, answer calls, and inform guests about amenities, while resolving issues and communicating effectively to ensure a superior guest experience. The role requires teamwork, reliability, and the ability to stay calm under pressure.