Front Desk & Reservations Specialist

Remington Hospitality; Los Angeles (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Remington Hospitality in Los Angeles is seeking a Front Desk Agent to welcome guests, check them in and out, and assist with pre-registration and reservation blocking.

You will need to efficiently post charges, handle cash and payments, and stay knowledgeable about front office systems and daily transactions.

The role involves processing same-day reservations, applying rates and discounts, and following cancellation and relocation procedures when needed.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out of the hotel; assist with pre-registration and blocking reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Maintain knowledge of Front Office systems and daily transactions.
• Manage cash handling, including receiving payments and making correct change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to apply them.
• Handle same-day reservations and follow cancellation and relocation procedures when necessary.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.