Guest Experience Specialist (Front Desk)

Kana Hotel Group; Lenoir City (TN); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Zusammenfassung

Kana Hotel Group in Lenoir City, TN is seeking a Front Desk/Guest Services associate to greet guests, handle check-in and check-out, and balance daily cash. The role emphasizes friendly service, adherence to brand standards, and promoting hotel amenities.

Candidates should have a high school diploma or GED, at least one year in hospitality, and experience with cash procedures. Flexibility for various shifts, including evenings, weekends, and holidays, is required.

Qualifikationen

• High School diploma or GED required.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.

Aufgaben

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine the rooms available for the day.
• Review credit limit exception report & gets additional approval if necessary.
• Check expected departures for today & clears checkouts or extends stays after check out time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain hotel promotions to guests checking in and provide promotional items upon request.
• Mention hotel amenities to guests during interactions.
• Respond promptly to guests’ inquiries or complaints; offer alternate solutions when needed.
• Demonstrate hospitable service and document any guest accidents.

Kenntnisse

Customer service

Cash handling

Attention to detail

Local area knowledge

Communication skills

Ausbildung

High School diploma or GED

Jobbeschreibung

Kana Hotel Group in Lenoir City, TN is seeking a Front Desk/Guest Services associate to greet guests, handle check-in and check-out, and balance daily cash. The role emphasizes friendly service, adherence to brand standards, and promoting hotel amenities.

Candidates should have a high school diploma or GED, at least one year in hospitality, and experience with cash procedures. Flexibility for various shifts, including evenings, weekends, and holidays, is required.