Guest Experience Agent | Immediate Pay & Growth

Hampton Inn Knoxville/Lenoir City, TN; Lenoir City (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is hiring at Hampton Inn Knoxville/Lenoir City for a front desk/guest services role. You will greet guests, handle check-in and check-out, and manage cash procedures while promoting hotel amenities.

Applicants should have high school level education, customer service experience, and the ability to work evenings, weekends and holidays. Local area knowledge is a plus and team members are expected to deliver friendly service.

Qualifications

• Customer service experience required.
• Attention to detail is essential.
• Experience handling cash and credit card procedures preferred.
• Familiarity with local area and attractions is a plus.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine rooms available for the day.
• Balance departments from daily activity report at end of shift.
• Explain hotel promotions to guests and provide items on request.
• Respond promptly to guest inquiries or complaints; offer alternatives when needed.
• Work varied shifts including evenings, weekends and holidays.

Skills

Customer service

Cash handling

Attention to detail

Geographic knowledge

Education

High School diploma or GED

Job description

Kana Hotel Group is hiring at Hampton Inn Knoxville/Lenoir City for a front desk/guest services role. You will greet guests, handle check-in and check-out, and manage cash procedures while promoting hotel amenities.

Applicants should have high school level education, customer service experience, and the ability to work evenings, weekends and holidays. Local area knowledge is a plus and team members are expected to deliver friendly service.