Front Office Supervisor & Guest Experience Leader

Hampton Inn Knoxville/Lenoir City, TN; Lenoir City (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Office Manager to lead the front desk operations at a Hampton Inn property in Lenoir City, TN. The role centers on delivering exceptional guest service, supervising staff, and ensuring smooth daily operations of the front desk.

The candidate will work primarily 3P-11P shifts, with responsibilities including training, guest issue resolution, and coordination with housekeeping to maintain high standards of service.

Qualifications

• 1-3 years’ hospitality experience required.
• Supervisory experience preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail.

Responsibilities

• Lead front desk team to uphold standards of excellence.
• Train staff and participate in performance reviews.
• Screen applicants and interview guest services candidates.
• Provide high-quality service and resolve guest issues.
• Act as manager on duty handling complaints and special requests.
• Develop short/long-term plans for guest services and assist in budgeting.
• Maximize occupancy and profitability through reservation management and upselling.
• Coordinate with Housekeeping to improve guest services and cross-department communication.
• Maintain cash handling procedures and security of monies.
• Communicate daily activities to management and staff.
• Other duties as assigned.

Skills

Front desk management

Cash handling

Customer service

Staff supervision

Job description

Kana Hotel Group is seeking a Front Office Manager to lead the front desk operations at a Hampton Inn property in Lenoir City, TN. The role centers on delivering exceptional guest service, supervising staff, and ensuring smooth daily operations of the front desk.

The candidate will work primarily 3P-11P shifts, with responsibilities including training, guest issue resolution, and coordination with housekeeping to maintain high standards of service.