Guest Service Specialist: Check-in & Cash (Immediate Pay)

Hilton Garden Inn Charlotte/Mooresville, NC; Gatlinburg (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Front Desk Associate for our Gatlinburg location to greet guests, manage check-ins and check-outs, and provide exemplary service. You will handle cash and card transactions, relay hotel amenities, and assist guests with inquiries in a welcoming atmosphere.

Ideal candidates will have a High School diploma or GED and at least one year of hospitality or customer service experience, with knowledge of local attractions.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of hotel amenities and procedures.
• Knowledge of local geographic area, area businesses & services, major highways and attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow cash and credit card procedures required by hotel and brand standards.
• Check house count to determine rooms available for the day.
• Review credit limit exception reports and obtain approvals if necessary.
• Check expected departures for today and manage checkouts or extensions.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at end of shift.
• Perform cashier shift changes when cash is in balance.
• Explain hotel promotions to guests and hand out promotional items upon request.
• Mention hotel amenities to guests during calls or in-person conversations.
• Respond promptly to guest inquiries or complaints; offer alternatives when needed.
• Demonstrate hospitality and commitment to guest service.
• Document any guest accidents by completing the accident report form.
• Ability and flexibility to work evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Knowledge of local area

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a Front Desk Associate for our Gatlinburg location to greet guests, manage check-ins and check-outs, and provide exemplary service. You will handle cash and card transactions, relay hotel amenities, and assist guests with inquiries in a welcoming atmosphere.

Ideal candidates will have a High School diploma or GED and at least one year of hospitality or customer service experience, with knowledge of local attractions.