Front Desk Guest Services Agent | Check-In & Reservations

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 22,000 - 28,000; Full time

Job summary

Boyd Gaming Corporation in Las Vegas seeks a friendly Front Desk Agent to provide guests with efficient check-in and check-out, along with general information about hotel services and events.

Responsibilities include selling rooms with superior service, handling payments, balancing cash, and coordinating with hosts to ensure a smooth guest stay. Use the property management system to manage registrations and reports.

Qualifications

• High school diploma or equivalent and minimum 6 months front desk experience.
• Ability to communicate with guests and staff in English.
• Ability to stand for long periods and multitask.
• Detail oriented and able to audit accounts.

Responsibilities

• Provide guests with a friendly and efficient check-in and check-out experience.
• Sell rooms utilizing excellent customer service skills and yield management.
• Resolve guest inquiries regarding hotel services, events, directions, local attractions, etc.
• Complete all registration forms and input into computer systems.
• Retrieve and distribute room keys and print hotel bills.
• Balance all transactions at the end of shift (audit out).
• Communicate with Executive Hosts regarding hotel stays.
• Operate LMS, CMS, and Hot Sauce/Espresso systems.
• Other duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Cash handling

English (fluency)

Education

High school diploma or equivalent

Tools

LMS

CMS

Hot Sauce/Espresso

Job description

Boyd Gaming Corporation in Las Vegas seeks a friendly Front Desk Agent to provide guests with efficient check-in and check-out, along with general information about hotel services and events.

Responsibilities include selling rooms with superior service, handling payments, balancing cash, and coordinating with hosts to ensure a smooth guest stay. Use the property management system to manage registrations and reports.