Guest Experience Specialist – Front Desk

Homewood Suites by Hilton Largo, MD; Largo (MD); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) retirement plan

Immediate Pay through earned wage

Vacation and sick time

Holiday pay

Bonus opportunities

Brand-specific employee travel-disount

Short-term and long-term disability

Life insurance

Zusammenfassung

Kana Hotel Group | Homewood Suites by Hilton Largo is seeking a Guest Services representative to manage front desk operations, guest check-ins/outs, and daily guest interactions. You will provide information on hotel amenities, services, and local attractions while ensuring a warm, professional guest experience.

Responsibilities include resolving guest concerns, coordinating with housekeeping and management, and maintaining accurate guest records using PEP, Kipsu, and PMS systems.

Qualifikationen

• High school diploma or GED required or preferred.
• Minimum of one year of hospitality or customer service experience.
• Familiarity with Hilton PEP, Kipsu, and hotel PMS preferred.

Aufgaben

• Welcome guests with a warm, professional demeanor and greet arrivals.
• Handle front desk check-in/check-out per Hilton standards.
• Provide information on amenities, services, and local attractions.
• Explain promotions, breakfast, fitness facilities and other services.
• Anticipate guest needs and tailor service accordingly.
• Maintain professional presence at the front desk and hotel lobby.
• Recover guest issues with prompt, professional resolution.
• Document complaints and incidents; communicate with management.

Kenntnisse

Customer service

Hospitality

Communication skills

Cash handling

Problem-solving

Teamwork

Attention to detail

Ausbildung

High school diploma or GED

Hospitality experience preferred

Tools

Hilton PEP

Kipsu

Property Management Systems

Jobbeschreibung

Kana Hotel Group | Homewood Suites by Hilton Largo is seeking a Guest Services representative to manage front desk operations, guest check-ins/outs, and daily guest interactions. You will provide information on hotel amenities, services, and local attractions while ensuring a warm, professional guest experience.

Responsibilities include resolving guest concerns, coordinating with housekeeping and management, and maintaining accurate guest records using PEP, Kipsu, and PMS systems.