Guest Experience Specialist

Kana Hotel Group; Largo (MD); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) retirement plan

Immediate Pay through earned wage asss

Vacation and sick time

Holiday pay

Bonus opportunities

Brand-specific employee travelDiscount

Short-term and long-term disability

Life insurance

Zusammenfassung

Kana Hotel Group, operating Homewood Suites by Hilton in Largo, MD, seeks a Front Desk Guest Service Representative. You will welcome guests, check them in/out, share information on amenities, and uphold Hilton brand standards across daily operations.

You will handle guest inquiries via PEP and Kipsu, assist with Suite Shop, and support guest satisfaction through prompt recovery and professional communication. A minimum of one year in hospitality and cash handling experience is preferred.

Qualifikationen

• High school diploma or GED preferred.
• Minimum of one year hospitality experience.
• Previous customer service experience.
• Experience handling cash and transactions.
• Familiarity with Hilton PEP, Kipsu, and hotel PMS.
• Experience with Hilton Honors enrollment is a plus.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized.

Aufgaben

• Welcome guests with a warm, professional, and friendly demeanor, creating a positive first impression upon arrival.
• Perform guest check-in and check-out procedures accurately and efficiently in accordance with Hilton brand standards and hotel policies.
• Provide accurate information regarding hotel amenities, services, policies, local attractions, and area businesses.
• Explain available hotel promotions, amenities, breakfast offerings, fitness facilities, and other services relevant to each guest’s stay.
• Anticipate guest needs and personalize service whenever possible to enhance the overall guest experience.
• Maintain a professional, approachable, and service-focused presence at the front desk and throughout the hotel.
• Place the guest first in every situation and resolve concerns promptly and professionally.
• Document guest complaints, service recovery efforts, and incidents accurately and communicate relevant information to management and other departments.

Kenntnisse

Customer service

Verbal and written communication

Problem solving

Multitasking

Flexibility

Ausbildung

High school diploma or GED

Tools

Hilton PEP

Kipsu

Hotel PMS

Hilton Honors enrollment

Jobbeschreibung

Kana Hotel Group, operating Homewood Suites by Hilton in Largo, MD, seeks a Front Desk Guest Service Representative. You will welcome guests, check them in/out, share information on amenities, and uphold Hilton brand standards across daily operations.

You will handle guest inquiries via PEP and Kipsu, assist with Suite Shop, and support guest satisfaction through prompt recovery and professional communication. A minimum of one year in hospitality and cash handling experience is preferred.