Guest Experience Specialist - Front Desk (GSR)

Hireology; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a Guest Service Agent to greet guests, manage check-in/out, and ensure a smooth front desk experience. You will handle cash procedures, provide information on hotel amenities, and support guests with requests to ensure high satisfaction.

The role requires strong customer service skills, attention to detail, and the ability to work evenings, weekends, and holidays. Equal opportunity employer with comprehensive hotel benefits.

Qualifications

• High School diploma or GED required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of local area, amenities, and procedures.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine rooms available for the day.
• Review credit limit exception report & gets additional approval if necessary.
• Check expected departures for today & clears checkouts or extends stays after check out time.
• Update housekeeping room status when received from housekeeping.
• Balance departments from daily activity report at the end of shift.
• Performs cashier shift change when cash is in balance.
• Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them.
• Mention various hotel amenities to guests during conversations.
• Respond promptly to guests' inquiries or complaints; offer alternatives if needed.
• Demonstrate commitment to servicing the guest by being hospitable and accommodating.
• Document any guest accidents by completing the accident report form.
• Ability and flexibility to work various shifts including evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Hospitality knowledge

Education

High School diploma or GED

Job description

Kana Hotel Group is seeking a Guest Service Agent to greet guests, manage check-in/out, and ensure a smooth front desk experience. You will handle cash procedures, provide information on hotel amenities, and support guests with requests to ensure high satisfaction.

The role requires strong customer service skills, attention to detail, and the ability to work evenings, weekends, and holidays. Equal opportunity employer with comprehensive hotel benefits.