Front Desk Guest Experience Specialist – Growth Opportunity

Homewood Suites by Hilton; Largo (MD); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Immediate Pay through earned wage de-

Vacation and sick time

Holiday pay

Bonus opportunities

Brand-specific employee traveldiscount

Short-term and long-term disability

Life insurance

Job summary

Kana Hotel Group | Homewood Suites by Hilton is hiring for a Front Desk role. You will welcome guests, handle check-in/check-out, provide information on hotel amenities, and ensure a smooth guest experience across all service touchpoints.

Build rapport with guests, resolve issues, and uphold Hilton brand standards while collaborating with housekeeping and management to maintain service excellence.

Qualifications

• Minimum one year of hospitality or guest-service experience.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of Hilton brand standards is a plus.

Responsibilities

• Welcome guests with a warm, professional demeanor and perform check-in/check-out following Hilton standards.
• Provide accurate information on hotel amenities, policies, and local attractions.
• Explain promotions and available services to guests and anticipate needs.
• Maintain professional, approachable front desk presence and assist with guest inquiries.
• Monitor guest requests, resolve concerns promptly, and document issues for management.

Skills

Customer service

Communication

Problem solving

Multitasking

Guest relations

Education

High school diploma or GED

Tools

Hilton PEP

Kipsu

Hotel PMS systems

Job description

Kana Hotel Group | Homewood Suites by Hilton is hiring for a Front Desk role. You will welcome guests, handle check-in/check-out, provide information on hotel amenities, and ensure a smooth guest experience across all service touchpoints.

Build rapport with guests, resolve issues, and uphold Hilton brand standards while collaborating with housekeeping and management to maintain service excellence.