Hotel Front Desk & Guest Services Specialist

LBA Hospitality; United States; Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus

Paid time off

401k with employer match

DailyPay option

Hotel discounts

Competitive wages

Descripción de la vacante

LBA Hospitality is seeking a Guest Service Representative to join our front desk team. You will welcome guests, handle check-in/check-out, manage reservations, process payments, and promote hotel services.

This role may serve as Manager on Duty as assigned, contributing to excellent guest experiences. You will use our property-management system, provide information about services and local attractions, and collaborate across departments to resolve issues and ensure smooth operations.

Formación

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsabilidades

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Conocimientos

Customer service

Sales experience

Reservations

Guest relations

Communication skills

Problem solving

Conflict resolution

Computer skills

Multitasking

Educación

High school diploma

Herramientas

Property-management system

Descripción del empleo

LBA Hospitality is seeking a Guest Service Representative to join our front desk team. You will welcome guests, handle check-in/check-out, manage reservations, process payments, and promote hotel services.

This role may serve as Manager on Duty as assigned, contributing to excellent guest experiences. You will use our property-management system, provide information about services and local attractions, and collaborate across departments to resolve issues and ensure smooth operations.