Front Desk Guest Experience Specialist

Concord Hospitality Enterprises; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability options

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk to greet guests and ensure a smooth arrival experience. This role is at the heart of our hotel, requiring proactive, responsive, and caring service.

Responsibilities include assisting guests, handling inquiries, processing charges, maintaining privacy, and collaborating with other departments. We value a positive attitude, strong communication, and a teamwork mindset.

Responsibilities

• Assisting guests efficiently, courteously and professionally.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk to greet guests and ensure a smooth arrival experience. This role is at the heart of our hotel, requiring proactive, responsive, and caring service.

Responsibilities include assisting guests, handling inquiries, processing charges, maintaining privacy, and collaborating with other departments. We value a positive attitude, strong communication, and a teamwork mindset.