Guest Experience Specialist — Front Desk

Concord Hospitality Enterprises; Moon (VA); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Life insurance

40l(k) options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to be at the hub of guest interaction, delivering a warm, proactive and professional experience at the hotel front desk. You will interact with guests, assist with inquiries and ensure their needs are met with courtesy and efficiency.

Responsibilities include handling guest charges, payments and privacy-sensitive communications, staying informed about brand programs, and collaborating with other departments to

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to be at the hub of guest interaction, delivering a warm, proactive and professional experience at the hotel front desk. You will interact with guests, assist with inquiries and ensure their needs are met with courtesy and efficiency.

Responsibilities include handling guest charges, payments and privacy-sensitive communications, staying informed about brand programs, and collaborating with other departments to