Guest Experience Specialist – Front Desk

Boyd Gaming Corporation; Kansas City (MO); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Boyd Gaming Corporation in Kansas City, MO, is seeking a professional Front Desk Agent to be the first point of contact for guests and to deliver exceptional service while managing all front desk operations in a fast-paced hotel environment.

Responsibilities include greeting guests, processing check-ins and check-outs, handling inquiries, coordinating with housekeeping and maintenance, managing reservations, processing payments, and maintaining accurate records.

Aufgaben

• Greet guests warmly and professionally upon arrival and departure, ensuring a positive first and last impression
• Process guest check-ins and check-outs efficiently using the property management system
• Manage reservations, modifications, and cancellations with accuracy and attention to detail
• Handle guest inquiries and requests promptly, providing information about hotel amenities, local attractions, and services
• Process payments and maintain accurate financial records for all transactions
• Answer and direct phone calls, emails, and messages to appropriate departments or staff members
• Resolve guest concerns and complaints professionally, escalating issues when necessary
• Maintain security protocols, including key management and access control procedures
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Keep the front desk area organized, clean, and well-stocked with necessary materials
• Monitor and report any maintenance issues or security concerns to management

Jobbeschreibung

Boyd Gaming Corporation in Kansas City, MO, is seeking a professional Front Desk Agent to be the first point of contact for guests and to deliver exceptional service while managing all front desk operations in a fast-paced hotel environment.

Responsibilities include greeting guests, processing check-ins and check-outs, handling inquiries, coordinating with housekeeping and maintenance, managing reservations, processing payments, and maintaining accurate records.