Front Desk Agent

Boyd Gaming; Kansas City (MO); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Boyd Gaming Corporation in Kansas City, MO, is seeking a professional Front Desk Agent to be the first point of contact for guests and to deliver exceptional service while managing all front desk operations in a fast-paced hotel environment.

Responsibilities include greeting guests, processing check-ins and check-outs, handling inquiries, coordinating with housekeeping and maintenance, managing reservations, processing payments, and maintaining accurate records.

Mansioni

• Greet guests warmly and professionally upon arrival and departure, ensuring a positive first and last impression
• Process guest check-ins and check-outs efficiently using the property management system
• Manage reservations, modifications, and cancellations with accuracy and attention to detail
• Handle guest inquiries and requests promptly, providing information about hotel amenities, local attractions, and services
• Process payments and maintain accurate financial records for all transactions
• Answer and direct phone calls, emails, and messages to appropriate departments or staff members
• Resolve guest concerns and complaints professionally, escalating issues when necessary
• Maintain security protocols, including key management and access control procedures
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Keep the front desk area organized, clean, and well-stocked with necessary materials
• Monitor and report any maintenance issues or security concerns to management

Descrizione del lavoro

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

We are seeking a professional and customer-focused Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will be responsible for delivering exceptional service while managing all front desk operations. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival and departure, ensuring a positive first and last impression
• Process guest check-ins and check-outs efficiently using the property management system
• Manage reservations, modifications, and cancellations with accuracy and attention to detail
• Handle guest inquiries and requests promptly, providing information about hotel amenities, local attractions, and services
• Process payments and maintain accurate financial records for all transactions
• Answer and direct phone calls, emails, and messages to appropriate departments or staff members
• Resolve guest concerns and complaints professionally, escalating issues when necessary
• Maintain security protocols, including key management and access control procedures
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Keep the front desk area organized, clean, and well-stocked with necessary materials
• Monitor and report any maintenance issues or security concerns to management