Guest Experience Specialist - Front Desk

Arbor Lodging; Kansas City (MO); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, and Vision insurance

Wellness benefits

Annual review with increase potential

Job summary

Arbor Lodging is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and assist with reservations at our Kansas City-area property. The role focuses on delivering friendly, proactive service and resolving guest questions efficiently.

You will handle payments, upsell services, and coordinate with other departments to ensure guest satisfaction. A positive, team-oriented attitude and strong communication are essential.

Qualifications

• High school diploma or equivalent.
• Credit card handling experience preferred.
• Hotel front desk experience preferred.
• Experience with hotel reservations software preferred.
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction.
• Positive, upbeat demeanor.
• Excellent written and verbal communication and organizational skills.
• Team-oriented.
• Ability to stand for 8 hours at a time.
• Ability to lift 20 lbs. on occasion.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist in taking reservations, pre-registrations, and room blocking.
• Assist large groups upon arrival.
• Assist guests in finding dining, shopping, and other hidden gems nearby.
• Be the first to handle and resolve guest issues.
• Process payments according to procedure.
• Upsell additional facilities and services.
• Performs all check-out tasks.
• Ensure all cash, checks, and credit card balances at the end of each shift.
• Answer questions and address guest needs and requests.
• Communicate internally with other departments when necessary to resolve a guest concern or request.
• Additional tasks may be assigned at any given time.

Skills

Customer service

Communication

Teamwork

Stand for long hours

Lift 20 lbs

Stand for long hours

Education

High school diploma

Tools

Hotel reservations software

Job description

Arbor Lodging is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and assist with reservations at our Kansas City-area property. The role focuses on delivering friendly, proactive service and resolving guest questions efficiently.

You will handle payments, upsell services, and coordinate with other departments to ensure guest satisfaction. A positive, team-oriented attitude and strong communication are essential.