Front Desk Agent (Flexible Hours)

Ameristar Casino Hotel Kansas City; Kansas City (KS); In loco; USD 19.000 - 26.000; Tempo pieno

Descrizione del lavoro

Boyd Gaming Corporation seeks a professional Front Desk Agent to join our hotel team in Kansas City. You will be the first point of contact for guests, delivering exceptional service and managing check-ins, check-outs, and reservations with accuracy.

Responsibilities include handling inquiries, processing payments, coordinating with housekeeping and maintenance, and maintaining a welcoming, organized front desk. Evening/ weekend availability is preferred and prior PMS experience is a plus.

Competenze

• Minimum 1 year of customer service experience in hospitality.
• Excellent verbal and written communication.
• Ability to work evenings, weekends, and holidays.
• Experience with property management systems (PMS).

Mansioni

• Greet guests warmly at check-in and check-out.
• Process check-ins/outs using the property management system.
• Manage reservations, modifications, and cancellations.
• Answer calls, emails, and messages to appropriate staff.
• Maintain front desk area and stock supplies.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Handle payments and maintain accurate records.

Conoscenze

Customer service

Communication

Multitasking

PMS experience

Hospitality

Strumenti

PMS software

Descrizione del lavoro

Boyd Gaming Corporation seeks a professional Front Desk Agent to join our hotel team in Kansas City. You will be the first point of contact for guests, delivering exceptional service and managing check-ins, check-outs, and reservations with accuracy.

Responsibilities include handling inquiries, processing payments, coordinating with housekeeping and maintenance, and maintaining a welcoming, organized front desk. Evening/ weekend availability is preferred and prior PMS experience is a plus.