Front Desk & Guest Experience Specialist

LBA Hospitality; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

LBA Hospitality is seeking a front desk/guest services professional in Jacksonville, FL. The role emphasizes greeting and registering guests, handling room assignments, and maintaining guest privacy while delivering exceptional service.

Responsibilities include promoting hotel services, driving revenue through upsell opportunities, coordinating with departments, and maintaining a smooth front desk operation to ensure guest satisfaction.

Qualifications

• Experience in service, sales, telesales or guest relations type of industry preferred.
• High school diploma or equivalent of same.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering future reservations and recommendations for alternate same brand products.
• Be aware of potential sales leads and report information to the appropriate person.
• Maintain communication with management and other departments to ensure guest satisfaction.

Skills

Guest service

Sales

Telesales

Communication

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

LBA Hospitality is seeking a front desk/guest services professional in Jacksonville, FL. The role emphasizes greeting and registering guests, handling room assignments, and maintaining guest privacy while delivering exceptional service.

Responsibilities include promoting hotel services, driving revenue through upsell opportunities, coordinating with departments, and maintaining a smooth front desk operation to ensure guest satisfaction.