Guest Experience Specialist - Front Desk

Comfort Suites - Prestonsburg, KY; Hazard (KY); On-site; USD 24,000 - 34,000; Full time

Job summary

Comfort Suites - Prestonsburg, KY is seeking a friendly front desk associate to join our team. The role requires delivering prompt, professional service in a fast-paced hotel, greeting guests, answering calls, and directing inquiries to the appropriate departments.

You will maintain the cleanliness and organization of the front desk and common areas, process payments, update guest records in the reservation system, and generate reports as needed.

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service experience.
• Excellent communication skills, both written and verbal.
• Friendly and outgoing personality.
• Ability to stay calm and professional under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner.
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary.
• Maintain cleanliness and organization of the front desk area and common areas.
• Adhere to all company policies and procedures.
• Handle sensitive and confidential information with discretion.
• Update and maintain guest records in the reservation system.
• Process payments and reconcile cash drawer at the end of each shift.
• Generate reports as needed.
• Stand up for 6-8 hours each day.
• Handle check in, check out, and other transaction inquiries.

Skills

Customer service experience

Communication skills

Friendly personality

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management systems

Job description

Comfort Suites - Prestonsburg, KY is seeking a friendly front desk associate to join our team. The role requires delivering prompt, professional service in a fast-paced hotel, greeting guests, answering calls, and directing inquiries to the appropriate departments.

You will maintain the cleanliness and organization of the front desk and common areas, process payments, update guest records in the reservation system, and generate reports as needed.