Guest Experience Specialist

Drury Hotels; Bowling Green (KY); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Mentorship and development

Health and wellness benefits

401(k)

Award-winning workplace

Job summary

Drury Inn & Suites Bowling Green is seeking a friendly front desk associate to greet guests and ensure a welcoming stay. You will handle check-ins/outs, promote hotel programs, and maintain guest records with care.

Join a team that values hospitality, offers flexible scheduling and growth opportunities, and supports an exceptional guest experience that reflects the Drury culture in daily interactions.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude.

Skills

Warm and friendly

Attention to detail

Cash handling

English proficiency

Multitasking

Independent worker

Job description

Drury Inn & Suites Bowling Green is seeking a friendly front desk associate to greet guests and ensure a welcoming stay. You will handle check-ins/outs, promote hotel programs, and maintain guest records with care.

Join a team that values hospitality, offers flexible scheduling and growth opportunities, and supports an exceptional guest experience that reflects the Drury culture in daily interactions.