Guest Experience & Sales Concierge

Lbahospitality; Ashland (KY); On-site; USD 26,000 - 36,000; Full time

Job summary

LBA Hospitality in Ashland, KY seeks a front desk professional to greet guests, check in/out, and promote hotel services. You will collaborate with management to ensure guest satisfaction, respond to requests, and provide accurate information about local attractions and dining options.

The role emphasizes hospitality, teamwork, and adherence to procedures to maximize guest experiences and hotel revenue.

Qualifications

• Knowledge of guest service standards and hotel operations.
• Ability to follow procedures and safety guidelines.
• Willingness to assist guests and colleagues with professionalism.

Responsibilities

• Greet and register guests, assign rooms, and maintain privacy.
• Promote hotel services and amenities to guests.
• Accept reservations, handle walk-ins, and upsell where possible.
• Maintain communication with management and other departments.
• Assist with guest issues with a hospitable attitude.

Skills

Proficient in English

Problem solving

Multi tasking

Guest service mindset

Effective communication

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

LBA Hospitality in Ashland, KY seeks a front desk professional to greet guests, check in/out, and promote hotel services. You will collaborate with management to ensure guest satisfaction, respond to requests, and provide accurate information about local attractions and dining options.

The role emphasizes hospitality, teamwork, and adherence to procedures to maximize guest experiences and hotel revenue.