Guest Experience Specialist - Front Desk

Live! Casino & Hotel Maryland; Hanover (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Live! Casino & Hotel Maryland is seeking a Guest Service Agent to deliver efficient, accurate front desk operations and exemplary four-star hospitality. You will manage check‑ins, check‑outs, reservations, and guest inquiries while maintaining precise financial records and offering a welcoming, professional guest experience.

The role emphasizes effective communication, prompt issue resolution, and adherence to property policies to reinforce exceptional service standards for all guests.

Responsibilities

• Manage check-ins and check-outs according to hotel requirements.
• Input guest information and payment data into the system; collect cash when designated.
• Maintain guest history files and communicate VIP arrivals to relevant staff.

Job description

Live! Casino & Hotel Maryland is seeking a Guest Service Agent to deliver efficient, accurate front desk operations and exemplary four-star hospitality. You will manage check‑ins, check‑outs, reservations, and guest inquiries while maintaining precise financial records and offering a welcoming, professional guest experience.

The role emphasizes effective communication, prompt issue resolution, and adherence to property policies to reinforce exceptional service standards for all guests.