Guest Experience Specialist – 24/7 Casino & Hotel
Live! Casino & Hotel Maryland
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Benefits offered by this job
Job summary
Live! Casino & Hotel Maryland is seeking a Contact Center Representative to provide warm, professional service across calls, emails, and digital channels. You will uphold brand standards, resolve guest needs with care, and promote hotel amenities while maintaining confidentiality and accuracy.
Role requires strong communication, salesmanship, and computer literacy. A high school diploma or GED and 1 year of relevant experience are required, along with the ability to obtain a Maryland gaming
Qualifications
- High school diploma or GED required.
- 1 year experience in telephone operations or hotel operations.
- Must obtain and maintain a valid gaming license as determined by the Maryland State Lottery and Gaming Commission.
Responsibilities
- Provides stellar service to all team members and guests.
- Handles inquiries via calls, emails, and digital channels.
- Sells and promotes hotel amenities and services.
- Upsells services and accommodations when possible.
- Routes calls and assists with overflow calls from other extensions.
- Responds to emails within responsibility scope and forwards to appropriate departments.
Skills
Education
Tools
Job description
Live! Casino & Hotel Maryland is seeking a Contact Center Representative to provide warm, professional service across calls, emails, and digital channels. You will uphold brand standards, resolve guest needs with care, and promote hotel amenities while maintaining confidentiality and accuracy.
Role requires strong communication, salesmanship, and computer literacy. A high school diploma or GED and 1 year of relevant experience are required, along with the ability to obtain a Maryland gaming
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