Guest Experience Specialist — 24/7 Casino & Hotel

Live! Casino & Hotel; Maryland; Vor Ort; USD 15 - 20; Vollzeit

Benefits dieser Stelle

Health benefits

Free Life Insurance

Free Short/Long Term Disability

Retirement options

Paid Time Off

Tuition Reimbursement

On-site Wellness center

Career growth

Zusammenfassung

Live! Casino & Hotel in Maryland seeks a Contact Center Representative to deliver warm, professional service across calls, emails, and digital channels, acting as a primary guest liaison.

You will assist with reservations, promote hotel amenities, and resolve inquiries with accuracy, aiming to enhance guest satisfaction and loyalty. The role emphasizes attentive listening, clear communication, and brand-aligned experiences while maintaining confidentiality and efficiency in a fast-paced, casino

Qualifikationen

• High school diploma or GED required.
• Experience in hotel operations, telephone/switchboard helpful.
• Must obtain and maintain a Maryland gaming license.

Aufgaben

• Provide stellar service to guests and team members.
• Handle calls, emails, and digital guest communications.
• Promote hotel amenities and services per brand standards.
• Upsell services and accommodations where appropriate.
• Route calls and assist with overflow from in-house lines.
• Respond to emails within scope and forward as needed.
• Maintain guest confidentiality and professional demeanor.
• Maintain knowledge of current offerings, promotions, and inventory.

Kenntnisse

Service excellence

Sales skills

Computer literacy

Communication skills

Prioritization

Ownership

Luxury service

Public speaking

English fluency

Common sense

Ausbildung

High school diploma or GED

Tools

HMS

Oasis 360

MGT KMAN

Hotsos

Zingle

Intract

Opentable

Jobbeschreibung

Live! Casino & Hotel in Maryland seeks a Contact Center Representative to deliver warm, professional service across calls, emails, and digital channels, acting as a primary guest liaison.

You will assist with reservations, promote hotel amenities, and resolve inquiries with accuracy, aiming to enhance guest satisfaction and loyalty. The role emphasizes attentive listening, clear communication, and brand-aligned experiences while maintaining confidentiality and efficiency in a fast-paced, casino