Guest Experience Front Desk Pro

Holiday Inn Club Vacations Incorporated; Myrtle Beach, Northern (SC, KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k Retirement

Insurance (Dental, Health, Vision)

Paid Time Off

Tuition Assistance

ClubGo Membership

Room Discounts Worldwide & Much More.

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist to serve as the primary guest contact at check-in and to manage folio transactions and check-out processes. The role includes running daily reports, handling cash, and assisting with room assignments and Wi‑Fi access to ensure a smooth first impression.

The ideal candidate will have at least one year of customer service in a resort/hotel setting, strong communication skills, and proficiency with MS Office.

Qualifications

• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment.
• A commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Able to acquire a clear understanding of timeshareware applications.
• Basic knowledge of office equipment required to perform the job.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Capable of seeing a task through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluent in the English language.
• Must have open availability and be able to work weekends and holidays.

Responsibilities

• Facilitates the overall guest experience from check-in through check-out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquiries. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
• Maintains and is responsible for a house cash bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units Supports department as PBX Operator when needed by assisting with Guest Service information requests from all in-coming and out-going communication areas as needed;
• Performs other duties as assigned.

Skills

Customer service

Microsoft Office

Timeshareware

Office equipment

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Timeshareware

Job description

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist to serve as the primary guest contact at check-in and to manage folio transactions and check-out processes. The role includes running daily reports, handling cash, and assisting with room assignments and Wi‑Fi access to ensure a smooth first impression.

The ideal candidate will have at least one year of customer service in a resort/hotel setting, strong communication skills, and proficiency with MS Office.