Guest Experience Specialist - Front Desk

Premierpm; Frisco, Northern (TX, KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Premierpm in Frisco, TX is seeking a part-time Front Desk Associate to warmly greet guests, check-in/out, handle reservations, and process charges using Front Office systems. You will work with a team to ensure smooth operations, manage cash handling, and assist with daily tasks.

The role requires excellent communication, reliability, and the ability to work varying shifts including nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team-based work environment to provide great guest experiences.
• Ability to work in a standard office environment and use a computer.
• Prolonged sitting (6-8 hours) with keyboarding and mouse use.
• Occasional standing and walking throughout the workday.
• Good manual dexterity for keyboarding and filing.
• Strong verbal and written communication skills.
• Ability to lift and/or move up to 25 pounds as needed.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.
• Take today’s reservations quickly and follow relocation procedures when needed.

Skills

Guest service

Team player

Cash handling

Verbal & written communication

Tools

Front Office software

Job description

Premierpm in Frisco, TX is seeking a part-time Front Desk Associate to warmly greet guests, check-in/out, handle reservations, and process charges using Front Office systems. You will work with a team to ensure smooth operations, manage cash handling, and assist with daily tasks.

The role requires excellent communication, reliability, and the ability to work varying shifts including nights, weekends, and holidays.