Front Desk Guest Experience Pro - Part Time

PM Hotel Group; Silver Spring (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

PM Hotel Group in Silver Spring, MD is seeking a friendly front desk agent to greet guests, check them in and out, and share local dining and entertainment tips.

You will be the face of the hotel, maintain a professional appearance, and handle cash using the property management system to ensure accurate guest records.

Be prepared for a fast-paced environment, including nights, weekends, and holidays, while delivering exceptional service and a welcoming atmosphere.

Qualifications

• High School diploma or equivalent.
• 3–6 months related guest service experience preferred.
• Able to communicate clearly and professionally.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Provide guests with information about local attractions, dining, and events.
• Handle cash transactions and operate hotel management systems.
• Maintain a welcoming, positive demeanor and resolve requests promptly.

Skills

Customer service

Cash handling

Communication

Local knowledge

Education

High School Diploma

Tools

PMS software

Databases

Computer literacy

Job description

PM Hotel Group in Silver Spring, MD is seeking a friendly front desk agent to greet guests, check them in and out, and share local dining and entertainment tips.

You will be the face of the hotel, maintain a professional appearance, and handle cash using the property management system to ensure accurate guest records.

Be prepared for a fast-paced environment, including nights, weekends, and holidays, while delivering exceptional service and a welcoming atmosphere.