Part-Time Front Desk & Guest Experience Agent

One Ocean Resort & Spa; Frisco, Northern (TX, KY); Hybrid; USD 19,000 - 30,000; Part time

Job summary

One Ocean Resort & Spa in Frisco is seeking a part-time front desk associate to warmly greet guests and manage check-ins and check-outs. You will handle pre-registration and reservation blocks while posting charges accurately and maintaining familiarity with the Front Office system.

Ideal candidates have strong communication, cash handling, and team skills, with the ability to work nights, weekends, and holidays as needed and to provide excellent guest service every day.

Qualifications

• Professional guest service experience or strong customer-facing skills.
• Clear communication skills, both written and verbal.
• Accurate cash handling and payment posting.
• Team player with a positive attitude and guest-focused approach.
• Attention to detail and ability to multi-task in a busy lobby.
• Ability to manage time and multitask between reservations and check-ins.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service

Communication

Cash handling

Teamwork

Attention to detail

Time management

Multitasking

Front office system

Tools

Front Office computer system

Job description

One Ocean Resort & Spa in Frisco is seeking a part-time front desk associate to warmly greet guests and manage check-ins and check-outs. You will handle pre-registration and reservation blocks while posting charges accurately and maintaining familiarity with the Front Office system.

Ideal candidates have strong communication, cash handling, and team skills, with the ability to work nights, weekends, and holidays as needed and to provide excellent guest service every day.