Guest Experience Lead - Front Desk at Premium Salon

Boardroom Salon For Men; Frisco (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) plan

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Holidays

Job summary

Boardroom Salon For Men is seeking a Front Desk Coordinator in Frisco, TX. You will greet clients by name, manage the flow of the floor, and handle check-ins, payments, and calendar coordination to keep appointments running smoothly.

The ideal candidate brings hospitality or front desk experience, remains calm under pressure, and presents a polished appearance with excellent communication. Evening and weekend availability is preferred to support peak times.

Qualifications

• Genuine warmth and the ability to make clients feel welcome.
• Experience in hospitality, customer service, front desk, or client-facing roles preferred.
• Calm and composed under pressure, especially on busy Saturdays.
• Detail-oriented, organized, and comfortable with salon software.
• Polished professional appearance and strong verbal communication.
• Flexible availability including evenings and weekends.
• Desire to grow within the company and advance from this role.

Responsibilities

• Own the front of house — greet every client by name and manage flow.
• Handle check-ins, check-outs, and payment processing accurately.
• Manage the appointment calendar and keep scheduling running smoothly.
• Handle phone calls and emails professionally, representing the brand.
• Resolve client concerns on the spot with confidence and good judgment.
• Keep lobby, displays, and front desk area clean and well-stocked.
• Support the service team so they can focus on great cuts.
• Execute opening and closing procedures reliably each shift.

Skills

Front desk

Hospitality experience

Customer service

Polished communication

Tools

Salon reservation software

Job description

Boardroom Salon For Men is seeking a Front Desk Coordinator in Frisco, TX. You will greet clients by name, manage the flow of the floor, and handle check-ins, payments, and calendar coordination to keep appointments running smoothly.

The ideal candidate brings hospitality or front desk experience, remains calm under pressure, and presents a polished appearance with excellent communication. Evening and weekend availability is preferred to support peak times.