Front Office Agent - Craft Guest Experiences (On-Call)

Hyatt Hotels Corporation; Dallas, Northern (TX, KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free meals

Free parking on-site

Discounted hotel rooms

Flexible Spending Account

Retirement Savings Plan

Life Insurance

Generous PTO

Global opportunities

Job summary

Hyatt Regency Frisco is seeking a Front Office Associate to welcome guests, handle check-in/out and promote hotel services. This on-call position requires open availability, including mornings, evenings, weekends and holidays, in a fast-paced environment.

Responsibilities include guest registration, processing payments, and communicating hotel offerings while delivering an exceptional guest experience. Prior customer service or front desk experience is preferred for this role.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Previous customer service experience required.

Responsibilities

• Handle guest registration and promote hotel services.
• Deliver a welcoming guest experience as the face of Hyatt.
• Process payments and respond to guest inquiries.
• On-call role with open availability including weekends and holidays.

Skills

Customer service

Verbal communication

Written communication

Guest registration

Job description

Hyatt Regency Frisco is seeking a Front Office Associate to welcome guests, handle check-in/out and promote hotel services. This on-call position requires open availability, including mornings, evenings, weekends and holidays, in a fast-paced environment.

Responsibilities include guest registration, processing payments, and communicating hotel offerings while delivering an exceptional guest experience. Prior customer service or front desk experience is preferred for this role.