Guest Experience Specialist - Front Desk

Ashford Inc.; Frisco (TX); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Ashford Inc. in Frisco, TX is seeking a Part-time Front Desk Clerk to warmly welcome guests, check them in and out, and assist with reservations.

You will post charges, handle cash and card transactions, and support daily front desk operations with accuracy and courtesy. Responsibilities include managing group requests, understanding room rates and discounts, processing same-day reservations, and following cancellation procedures.

Qualifications

• Demonstrated ability to work well with guests and team members.
• Strong work ethic and reliability.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check in/out guests warmly and efficiently.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely and correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and related procedures.
• Follow cancellation and relocation procedures when needed.

Skills

Team player

Customer service

Cash handling

Communication

Attention to detail

Job description

Ashford Inc. in Frisco, TX is seeking a Part-time Front Desk Clerk to warmly welcome guests, check them in and out, and assist with reservations.

You will post charges, handle cash and card transactions, and support daily front desk operations with accuracy and courtesy. Responsibilities include managing group requests, understanding room rates and discounts, processing same-day reservations, and following cancellation procedures.