Guest Experience Specialist - Front Desk

Pacific Hospitality Group; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Desk Agent at ACRI Dallas by the Galleria. You will be the face of our hotel, greeting guests, processing check-ins/check-outs, and handling inquiries with professionalism.

Ideal candidates have customer service or hospitality experience, strong communication and multitasking skills, and familiarity with hotel management software. Flexibility to work evenings, weekends, or holidays is a plus as part of our team.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Greet guests warmly and handle check-in/check-out efficiently.
• Answer phones, respond to emails, and provide information on facilities.

Responsibilities

• Process guest check-ins and check-outs accurately.
• Answer phone calls and respond to emails promptly.
• Provide information about hotel amenities and local attractions.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.

Skills

Customer service

Hospitality experience

Communication

Multitasking

Hotel software

Education

High school diploma or equivalent

Hospitality-related education

Tools

Hotel management software

Job description

Pacific Hospitality Group is seeking a Front Desk Agent at ACRI Dallas by the Galleria. You will be the face of our hotel, greeting guests, processing check-ins/check-outs, and handling inquiries with professionalism.

Ideal candidates have customer service or hospitality experience, strong communication and multitasking skills, and familiarity with hotel management software. Flexibility to work evenings, weekends, or holidays is a plus as part of our team.