Guest Experience Specialist — Front Desk

mcrhotels.com; Fort Worth (TX); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health, Dental, Vision Insurance

Job summary

Fairfield Inn & Suites Fort Worth Downtown/Convention Center in Fort Worth, TX, seeks a Front Desk Agent to greet guests, handle check-in/out, and address requests with warmth and professionalism. The role emphasizes hospitality, teamwork, and timely problem solving to ensure a memorable guest experience.

The position requires a positive attitude, strong communication, and the ability to work a varied schedule in a fast-paced hotel environment. Competitive benefits are provided.

Qualifications

• Experience in hospitality or service industry preferred.
• Can-Do attitude and willingness to learn.
• Ability to follow established guidelines and procedures.
• Excellent listening and conflict-resolution skills.

Responsibilities

• Check-in and check-out guests in a timely manner.
• Follow up with guests after check-in to ensure comfort and satisfaction.
• Maintain knowledge of room rates, promotions, and hotel services.
• Receive and route incoming mail as required by shift checklist.

Skills

Hospitality Experience

Customer Service

Communication Skills

Teamwork

Problem Solving

Job description

Fairfield Inn & Suites Fort Worth Downtown/Convention Center in Fort Worth, TX, seeks a Front Desk Agent to greet guests, handle check-in/out, and address requests with warmth and professionalism. The role emphasizes hospitality, teamwork, and timely problem solving to ensure a memorable guest experience.

The position requires a positive attitude, strong communication, and the ability to work a varied schedule in a fast-paced hotel environment. Competitive benefits are provided.