Evening Front Desk Agent & Guest Experience

Doubletree by Hilton Fort Worth S Conference Center; Fort Worth (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

A hotel in Fort Worth is seeking a Hotel Front Desk Agent to provide outstanding service to guests. Responsibilities include welcoming guests, managing bookings, and ensuring accurate guest information. The ideal candidate has strong communication and customer service skills. Preference for candidates with at least one year of experience in hospitality. This position operates primarily during the evening shift, from 3 pm to 11 pm. If you have a passion for guest satisfaction, apply today.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent or related role.
• Graduated high school or obtained a GED.
• Comfortable handling phone calls and stressful situations.

Responsibilities

• Connect with housekeeping to ensure guest accommodations are ready.
• Handle incoming calls and room booking requests.
• Check guests in and out, providing correct keys and room numbers.
• Ensure hotel guest account information is accurate.
• Address customer complaints as necessary.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Customer service skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

A hotel in Fort Worth is seeking a Hotel Front Desk Agent to provide outstanding service to guests. Responsibilities include welcoming guests, managing bookings, and ensuring accurate guest information. The ideal candidate has strong communication and customer service skills. Preference for candidates with at least one year of experience in hospitality. This position operates primarily during the evening shift, from 3 pm to 11 pm. If you have a passion for guest satisfaction, apply today.