Front Desk & Guest Experience Specialist

Hyatt; Saint Petersburg (FL); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Kolter Hospitality is seeking a Gallery Host for Hyatt Place properties in Saint Petersburg, FL. The role emphasizes friendly check-in/out, guest relations, and meeting room setup with beverage/service support as needed.

Responsibilities include welcoming guests by name, driving guest satisfaction, handling cashiering tasks, and ensuring safety procedures are followed. Flexibility to work weekends/holidays is expected in a fast-paced hospitality environment.

Qualifications

• Experience in customer service within hospitality is a plus.
• Ability to handle guest requests with courtesy and efficiency.
• Familiarity with guest check-in/check-out processes and room amenities.

Responsibilities

• Assist guests with check-in and check-out.
• Coordinate guest requests and information on hotel services.
• Welcome guests by name when possible and provide personalized service.
• Set up, stock, and break down meeting spaces and events, including food preparation as needed.
• Perform cashiering tasks such as billing, posting charges, and adjustments.
• Follow safety procedures and hotel policies, including fire and security protocols.
• Report maintenance needs and damages; ensure rooms and public spaces are clean and presentable.

Skills

Customer service

Hospitality experience

Guest relations

Upselling

Cashiering

Tools

POS system

Job description

Kolter Hospitality is seeking a Gallery Host for Hyatt Place properties in Saint Petersburg, FL. The role emphasizes friendly check-in/out, guest relations, and meeting room setup with beverage/service support as needed.

Responsibilities include welcoming guests by name, driving guest satisfaction, handling cashiering tasks, and ensuring safety procedures are followed. Flexibility to work weekends/holidays is expected in a fast-paced hospitality environment.