Guest Experience Host - Breakfast & Front Desk

Kolter Hospitality; Delray Beach (FL); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Kolter Hospitality seeks a Gallery Host to deliver exceptional guest service at our Delray Beach property. The role involves processing check-ins/outs, issuing keys, handling cashier duties, and resolving guest issues in line with Hyatt Place standards.

You will welcome guests by name, coordinate requests, and support events and meeting spaces. This position emphasizes personalized service, upselling opportunities, safety adherence, and teamwork to ensure a smooth guest experience in a

Qualifications

• Experience delivering guest service in hospitality settings.
• Ability to handle cashiering tasks and posting charges.
• Strong communication and problem-solving abilities.

Responsibilities

• Assist guests with check-in/out and issue room keys.
• Coordinate guest requests and inform about hotel services.
• Welcome guests by name when possible and upsell where appropriate.
• Prepare, stock, and serve beverages/food per standards.
• Set up/break down meeting spaces and prepare food for events.
• Follow rate structures, discounts, and sell/upsell strategies.
• Handle cashiering duties, postings, and adjustments as needed.
• Respond to emergencies and security incidents per policy.
• Cancel reservations according to policy and report repairs.

Skills

Guest service

Cash handling

Communication

Problem solving

Education

High school diploma

Tools

POS system

Job description

Kolter Hospitality seeks a Gallery Host to deliver exceptional guest service at our Delray Beach property. The role involves processing check-ins/outs, issuing keys, handling cashier duties, and resolving guest issues in line with Hyatt Place standards.

You will welcome guests by name, coordinate requests, and support events and meeting spaces. This position emphasizes personalized service, upselling opportunities, safety adherence, and teamwork to ensure a smooth guest experience in a