Guest Experience Host: Front Desk & Concierge

Hyatt Place Coconut Point; Estero (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Hyatt Place Coconut Point in Estero, FL is seeking a friendly Gallery Host to deliver service excellence to our guests. You will check in and check out guests, issue keys, coordinate requests, and ensure a comfortable, welcoming environment aligned with Kolter Hospitality standards.

You will set up meeting spaces, prepare beverages/food for events, perform cashiering tasks, and assist guests with information about hotel services while maintaining safety procedures and teamwork.

Qualifications

• Customer service experience in hospitality is a plus.
• Able to work most weekends and holidays.

Responsibilities

• Assist guests with check-in and check-out processes.
• Issue room keys and coordinate guest requests.
• Provide information on hotel services, features, and amenities.
• Set up and break down meeting spaces and prepare food/beverages for events.
• Perform cashiering tasks including billing and posting charges.
• Follow safety procedures and respond to emergencies as required.

Skills

Customer service

Job description

Hyatt Place Coconut Point in Estero, FL is seeking a friendly Gallery Host to deliver service excellence to our guests. You will check in and check out guests, issue keys, coordinate requests, and ensure a comfortable, welcoming environment aligned with Kolter Hospitality standards.

You will set up meeting spaces, prepare beverages/food for events, perform cashiering tasks, and assist guests with information about hotel services while maintaining safety procedures and teamwork.