Guest Experience Front Desk Agent

Kolter Hospitality Group; Boca Raton (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality Group seeks a Gallery Host for Hyatt Place Boca Raton to deliver service excellence to guests, managing check-ins/outs, keys and issue resolution in line with brand standards.

The role supports guest requests, upholds service standards, and participates in preparing beverages/food while maintaining clean spaces. Weekend availability required in a fast-paced hotel setting.

Qualifications

• Customer service experience preferred in hospitality.
• Able to work weekends/holidays.
• Standing/walking up to 8 hours.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Skills

Customer service

Problem solving

Guest relations

Cashiering

Communication

Job description

Kolter Hospitality Group seeks a Gallery Host for Hyatt Place Boca Raton to deliver service excellence to guests, managing check-ins/outs, keys and issue resolution in line with brand standards.

The role supports guest requests, upholds service standards, and participates in preparing beverages/food while maintaining clean spaces. Weekend availability required in a fast-paced hotel setting.