Guest Experience Agent — Front Desk

Kolter Hospitality, LLC.; Delray Beach (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Kolter Hospitality in Delray Beach is seeking a Gallery Host to deliver service excellence, processing check-ins and check-outs, issuing room keys, and resolving guest issues while adhering to Kolter Hospitality and Hyatt Place standards.

The role includes assisting with guest requests, setting up meeting spaces, preparing food and beverages for meetings, and handling cashiering tasks to support a smooth guest experience.

Qualifications

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare food for meetings/events.
• Follow all safety procedures while working.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel's rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Kolter Hospitality in Delray Beach is seeking a Gallery Host to deliver service excellence, processing check-ins and check-outs, issuing room keys, and resolving guest issues while adhering to Kolter Hospitality and Hyatt Place standards.

The role includes assisting with guest requests, setting up meeting spaces, preparing food and beverages for meetings, and handling cashiering tasks to support a smooth guest experience.