Guest Experience Specialist — Check-In & Service

State College Fairfield Inn; State College (Centre County); On-site; USD 17,000 - 22,000; Full time

Job summary

State College Fairfield Inn is seeking an attentive front desk associate who welcomes guests warmly and handles check-in and check-out with efficiency. The role requires accurate processing of payments according to established hotel requirements and providing information on local services.

Candidates should have a high school diploma or equivalent and at least one year of customer service experience. English/Spanish bilingualism is a plus, and computer experience is helpful for daily operations.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests and staff; bilinguals a plus.

Responsibilities

• Provide superior guest services during check-in/check-out.
• Process payments according to hotel policies and procedures.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

State College Fairfield Inn is seeking an attentive front desk associate who welcomes guests warmly and handles check-in and check-out with efficiency. The role requires accurate processing of payments according to established hotel requirements and providing information on local services.

Candidates should have a high school diploma or equivalent and at least one year of customer service experience. English/Spanish bilingualism is a plus, and computer experience is helpful for daily operations.