Front Desk & Guest Experience Specialist (Sign-On)

Montage International; Utah; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

$500 Sign On Bonus

Commission based on sales

Opportunities for career growth

Job summary

A luxury hotel chain in Utah is seeking a Front Office Agent to provide exceptional customer service and ensure a warm welcome for guests. This position involves assisting with check-in/check-out processes, billing, and maintaining records. Candidates should have a minimum of two years’ experience in customer service, strong communication skills, and some computer proficiency. A commitment to enhancing guest experiences and meeting departmental goals is essential. Opportunities for career growth and development are available in this fast-paced environment.

Qualifications

• Minimum of two years’ experience in customer service.
• Ability to communicate clearly in English.
• Experience in a hotel operations environment is a plus.

Responsibilities

• Provide excellent customer service and actively meet goals.
• Host and welcome guests with a friendly demeanor.
• Assist with guest check-in and billing processes.

Skills

Customer service

Telephone etiquette

Basic math skills

Advanced computer skills

Effective communication

Tools

Microsoft Teams

Opera Cloud

Alice

Job description

A luxury hotel chain in Utah is seeking a Front Office Agent to provide exceptional customer service and ensure a warm welcome for guests. This position involves assisting with check-in/check-out processes, billing, and maintaining records. Candidates should have a minimum of two years’ experience in customer service, strong communication skills, and some computer proficiency. A commitment to enhancing guest experiences and meeting departmental goals is essential. Opportunities for career growth and development are available in this fast-paced environment.