Guest Experience Specialist - Front Desk

Avion Hospitality; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Avion Hospitality is seeking a Front Desk Agent to warmly greet guests, check them in, and manage reservations with excellence. You will handle inquiries, provide local recommendations, and coordinate across departments to ensure a seamless guest experience.

The role requires a friendly, detailed-oriented professional who can multitask, work a varied schedule, and uphold brand standards while delivering superior service to all guests.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Positive, upbeat personality with a desire to deliver outstanding customer service.
• Ability to multitask, be detail-oriented, and problem-solve for guests.
• Must convey information clearly.
• Ability to work under pressure and handle problems.
• Capable of basic arithmetic and reading/writing simple notes.
• Proficient with Microsoft Office and hotel software.
• Willing to work evenings, nights, weekends and holidays.
• Knowledge of hotel products and guest services.

Responsibilities

• Greet and register guests at the Front Desk.
• Assist guests with reservations and check-in/check-out.
• Provide outstanding guest service throughout the stay.
• Answer inquiries about hotel services, local attractions and hours.
• Coordinate with other hotel departments to ensure guest satisfaction.
• Maintain professional appearance and adhere to brand standards.
• Operate the Front Desk computer system efficiently.
• Handle packages, mail, and messages for guests as needed.

Skills

Positive attitude

Multi-tasking

Problem solving

Communication

Numerical skills

Microsoft Office

Scheduling flexibility

Hotel products knowledge

Team orientation

Education

High School diploma or equivalent

College coursework related field

Tools

Microsoft Office

Front Desk Software

Job description

Avion Hospitality is seeking a Front Desk Agent to warmly greet guests, check them in, and manage reservations with excellence. You will handle inquiries, provide local recommendations, and coordinate across departments to ensure a seamless guest experience.

The role requires a friendly, detailed-oriented professional who can multitask, work a varied schedule, and uphold brand standards while delivering superior service to all guests.