Guest Experience Leader — Front Desk Manager

Highgate; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Retirement

Job summary

Highgate Hotels in Denver seeks a Front Desk Manager to lead Guest Services, ensuring attentive, friendly and efficient service for all guests while maximizing room revenue and occupancy. The role requires supervising front desk staff, maintaining SOPs, coordinating with Reservations, Housekeeping and Accounting, and delivering consistent, high-quality guest experiences in a fast-paced hotel environment.

Experience in hotel front office operations, strong customer service and proficiency with

Qualifications

• At least 5 years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Must be proficient in Windows and Microsoft Office.
• Able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Respond to guests' requests, problems, complaints, and accidents in a courteous and efficient manner.
• Motivate, coach, counsel and discipline Guest Services staff according to SOPs.
• Prepare and conduct Guest Services interviews and follow hiring procedures.
• Develop employee morale and ensure training of Guest Services personnel.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate variance.
• Coordinate all aspects of front office operations and ensure SOP compliance.

Skills

Customer Service

Supervisory experience

Front Office software

Multitasking

Education

Two-year degree

Tools

P.B.X. system

Job description

Highgate Hotels in Denver seeks a Front Desk Manager to lead Guest Services, ensuring attentive, friendly and efficient service for all guests while maximizing room revenue and occupancy. The role requires supervising front desk staff, maintaining SOPs, coordinating with Reservations, Housekeeping and Accounting, and delivering consistent, high-quality guest experiences in a fast-paced hotel environment.

Experience in hotel front office operations, strong customer service and proficiency with