Guest Experience Specialist - Front Desk

ACRI Dallas by the Galleria; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Pacific Hospitality Group is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and provide information about hotel services and local attractions. You will coordinate with housekeeping and other departments to ensure a superior guest experience, while upholding privacy and safety standards.

Ideal candidates have hospitality or customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Process guest check-ins and check-outs efficiently and accurately.
• Answer calls, respond to emails, and handle inquiries promptly.
• Provide information about amenities, local attractions, and dining options.
• Collaborate with housekeeping and other departments to ensure guest needs are met.
• Uphold hotel policies on guest privacy, security, and safety.

Skills

Customer service

Communication

Multitasking

Shift flexibility

Hospitality software

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Pacific Hospitality Group is seeking a Front Desk Agent to welcome guests, manage check-ins/check-outs, and provide information about hotel services and local attractions. You will coordinate with housekeeping and other departments to ensure a superior guest experience, while upholding privacy and safety standards.

Ideal candidates have hospitality or customer service experience, excellent communication, and the ability to multitask in a fast-paced environment.