Guest Experience Front Desk Agent

Kaizen Lab Inc.; Boca Raton (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Kaizen Lab Inc. in Boca Raton is seeking a Front Desk Agent responsible for delivering exceptional service to guests to maximize revenue and occupancy. Key responsibilities include managing check-ins and check-outs, addressing guest inquiries, and ensuring guest satisfaction throughout their stay.

The ideal candidate should possess a high school diploma, with a degree in hotel management preferred. Attention to detail and strong service skills are essential for success in this role.

Qualifications

• Must exhibit attentive and courteous service to all guests.
• Proficiency in handling reservations and guest inquiries is essential.

Responsibilities

• Provide excellent service to guests prior to and during their stay.
• Manage check-ins and check-outs efficiently.
• Respond to guest requests and complaints attentively.
• Ensure familiarity with hotel services and special promotions.

Education

High school diploma or equivalent

Degree in Hotel Management or related fields

Job description

Kaizen Lab Inc. in Boca Raton is seeking a Front Desk Agent responsible for delivering exceptional service to guests to maximize revenue and occupancy. Key responsibilities include managing check-ins and check-outs, addressing guest inquiries, and ensuring guest satisfaction throughout their stay.

The ideal candidate should possess a high school diploma, with a degree in hotel management preferred. Attention to detail and strong service skills are essential for success in this role.