Guest Experience Specialist - Front Desk

Coury Hospitality; Coraopolis (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

Courtyard by Marriott Pittsburgh Airport is seeking a friendly Front Desk Associate to welcome guests, register arrivals, and promote hotel amenities in a fast-paced environment. You will handle check-in/out, answer questions, and ensure accurate billing.

The role requires strong English communication, a customer-service mindset, cash handling, and the ability to multitask with professionalism. Teamwork with valet, sales, and maintenance supports a seamless guest experience.

Qualifications

• Must have strong English communication (verbal and written).
• Customer-service oriented with a professional demeanor.
• Cash handling and basic accounting familiarity.
• Ability to multitask in a fast-paced hotel front desk.
• Knowledge of hotel services, rates, and local attractions.

Responsibilities

• Greet guests and visitors warmly and assist with check-in/check-out.
• Register guests efficiently and accurately according to preferences.
• Promote hotel services and amenities and provide information about local attractions.
• Resolve guest issues promptly and report to management as needed.
• Maintain confidentiality of guest information and ensure security.

Skills

Communication

Customer service

Cash handling

Multitasking

Professional appearance

English proficiency

Area knowledge

Tools

POS system

Hotel software

Job description

Courtyard by Marriott Pittsburgh Airport is seeking a friendly Front Desk Associate to welcome guests, register arrivals, and promote hotel amenities in a fast-paced environment. You will handle check-in/out, answer questions, and ensure accurate billing.

The role requires strong English communication, a customer-service mindset, cash handling, and the ability to multitask with professionalism. Teamwork with valet, sales, and maintenance supports a seamless guest experience.